Privacy Policy – 8 Bet Game Pakistan Data Protection

1 Who We Are

8 Bet Game operates the online gaming platform available at 8betgame.fun. This Privacy Policy applies to all services offered through the platform, including sports betting covering Cricket, PSL, T20 internationals and football, casino games, live casino, the VIP programme, and all deposit and withdrawal services in PKR.

When you register an account on 8 Bet Game, you are entering into a relationship with us as the data controller. This means we decide how and why your personal data is processed. This policy sets out those purposes clearly so you always know exactly where you stand.

If you have any questions about how your data is handled, you can reach our team at [email protected]. We aim to respond to all privacy-related queries within 5 working days.

2 Data We Collect

We collect personal data in two ways: information you give us directly, and information we collect automatically when you use the platform.

Information you provide directly:

• Full name and date of birth provided at registration.
• Contact details including email address and mobile number.
• Identity verification documents such as your CNIC when requested during account verification.
• Payment method details such as your JazzCash or Easypaisa mobile number, or bank account details for Raast and bank transfers.
• Any correspondence you send to our support team, including live chat transcripts and emails.
• Preferences and settings you configure in your account, including responsible gaming limits.

Information collected automatically:

• IP address and approximate geographic location derived from your IP.
• Device type, operating system, and browser information.
• Pages visited, time spent on each section of the platform, and actions taken such as bet placements and game sessions.
• Session duration and login timestamps.
• Cookie and tracking data as described in Section 8.

3 How We Use Your Data

We use your personal data for the following purposes. Each purpose is tied to a genuine operational need and we do not process data beyond what is necessary for these uses.

• Account management: creating and maintaining your player account, verifying your identity, and enabling you to log in securely.
• Payment processing: handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Customer support: responding to your queries, resolving disputes, and managing formal complaints.
• Platform security and fraud prevention: detecting and preventing unauthorised access, cheating, money laundering, and other prohibited activities described in our Terms and Conditions.
• Personalisation: tailoring the platform experience, including showing relevant promotions for Cricket, PSL betting markets or casino games based on your activity.
• Marketing communications: sending promotional messages about bonuses, new features, and platform updates to players who have opted in. See Section 11 for full details on how to manage your marketing preferences.
• Responsible gaming: monitoring account activity to support the responsible gaming tools available in your account settings, and to identify patterns that may indicate a player is experiencing difficulties.
• Platform improvement: analysing aggregated, anonymised usage data to improve platform features, fix technical issues, and enhance the overall experience.

We do not use automated decision-making that produces legal or similarly significant effects on your account without the ability for human review. Where automated processes are used — for example in fraud detection — a human review is available upon request.

4 Payment Data and PKR Transactions

All transactions on 8 Bet Game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the following data handling applies.

Payment data is processed through secure, encrypted connections. We do not store full payment credentials — such as complete JazzCash or Easypaisa account numbers — in our own databases beyond what is strictly necessary to process and record the transaction. Sensitive payment information is handled by our payment processing partners under strict data handling agreements.

Transaction records — including deposit amounts, withdrawal requests, payment method type, timestamps and PKR values — are retained for the purposes of account management, dispute resolution and our internal financial compliance procedures. These records are kept for a period consistent with our data retention policy outlined in Section 6.

5 Data Sharing

Your personal data is not sold to any third party under any circumstances. We only share data where it is necessary to operate the platform or where we are required to do so. The categories of recipients are as follows:

All third-party service providers are required to process your data only for the specific purpose for which it is shared and to maintain appropriate data security standards. We do not permit service providers to use your data for their own marketing or unrelated purposes.

6 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different categories of data are as follows:

• Account and identity data: retained for the duration of your account and for a period after closure to support dispute resolution and compliance with our internal policies.
• Transaction records: PKR deposit and withdrawal records are retained for a defined period to support account queries and financial record-keeping.
• Support correspondence: support tickets and live chat transcripts are retained for a period sufficient to manage ongoing disputes and quality assurance.
• Marketing data: if you have opted in to marketing, your marketing preferences and communication history are retained until you opt out or request deletion.
• Anonymised analytics data: aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be used to identify individual players.

When your data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7 Data Security

8 Bet Game takes the security of your personal data seriously. The following technical and operational measures are in place to protect your information:

• All data transmitted between your device and our platform is encrypted using SSL/TLS. Look for the padlock icon in your browser's address bar when using the platform.
• Passwords are stored using strong one-way hashing and are never stored or transmitted in plain text.
• Access to personal data within our organisation is restricted on a need-to-know basis. Only team members with a legitimate operational reason can access player account data.
• Our systems are monitored for unauthorised access attempts, and security measures are regularly reviewed and updated.
• In the event of a data breach that could affect your personal data, we will notify affected players and take immediate remedial action.

You also play an important role in keeping your account secure. Use a strong, unique password for your 8 Bet Game account, do not share your login credentials with anyone, and log out when using shared devices. If you suspect your account has been compromised, contact support immediately.

8 Cookies

8 Bet Game uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is used. The types of cookies we use are:

• Essential cookies: these are required for the platform to function. They manage your login session, keep you authenticated between pages, and enable core features like deposit processing. The platform cannot operate without these cookies.
• Preference cookies: these remember your settings such as language preference and responsible gaming limits so you do not need to re-enter them on every visit.
• Analytics cookies: these help us understand how Pakistani players navigate the platform — which sections are most used, where players drop off, and how different features perform. This data is aggregated and anonymised.
• Marketing cookies: if you have opted in to personalised offers, these cookies help us show you relevant promotions based on your activity on the platform, such as cricket betting offers during PSL season or casino bonuses aligned with your game history.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the platform. Disabling analytics or marketing cookies will not prevent you from using the platform but will reduce the personalisation of your experience.

9 Your Rights

As a registered player on 8 Bet Game, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and include your account details.

We will acknowledge your request within 48 hours and aim to fulfil it within 14 days. Where a request is complex or involves large volumes of data, we may extend this to 30 days and will inform you of the extension.

10 Children and Minors

The 8 Bet Game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is applied as part of the account registration and verification process.

If we become aware that personal data has been collected from a person under 18, that account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and the associated personal data will be deleted promptly.

If you are a parent or guardian and believe a minor has registered on the platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11 Marketing Communications

We send promotional communications — including bonus offers, platform updates, cricket betting promotions during PSL and T20 seasons, and VIP programme notifications — only to players who have explicitly opted in to receive them.

You can manage your marketing preferences at any time:

• Through your account settings under the notification preferences section.
• By clicking the unsubscribe link included in every promotional email we send.
• By contacting our support team at [email protected] and requesting to be removed from marketing lists.

Opting out of marketing communications does not affect your ability to receive essential account communications such as deposit confirmations, withdrawal notifications, password reset emails and security alerts. These are sent regardless of your marketing preference as they are necessary for the operation of your account.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, handle data, or to keep the policy accurate and current. When we make material changes, we will notify registered players via their registered email address and display a notice on the platform for a reasonable period before the new policy takes effect.

The date at the top of this page reflects when this policy was last updated. We recommend reviewing the policy periodically so you are always informed about how your data is being handled. Continued use of the platform after the effective date of an updated policy constitutes your acceptance of the changes.

13 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way your personal data is handled, please get in touch with us through one of the following channels:

• Email: [email protected] — use the subject line "Privacy Request" for data-related queries.
• Live chat: available through your account dashboard when logged in.
• FAQ: common questions about account data and privacy are answered on the FAQ page.

We take privacy seriously and aim to respond to all queries within 48 hours. Formal data requests — such as access, deletion or portability requests — are handled within 14 days as described in Section 9.